Privacy Policy

Effective Date: May 8, 2025

This Privacy Policy describes how Tubikima ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") of the Tubikima mobile and web applications. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, address, phone number, email, profile photo, and identification numbers (if required).
• Location Information: Real-time and background location data to support pickup scheduling and routing.
• Account and Payment Information: Login credentials, billing information, and payment history (if applicable).
• Usage Data: Features accessed, click patterns, and app behavior analytics.
• Device Information: Device model, operating system, unique identifiers, crash data, and IP address.
• Cookies and Similar Technologies: For session management and analytics (if used via web).

2. How We Use Your Information

• To operate, maintain, and improve the Tubikima app and services.
• To facilitate and optimize garbage pickup requests and communications.
• To verify user identity and manage user accounts.
• To process payments and provide receipts (if applicable).
• To send updates, confirmations, and customer service messages.
• To analyze app usage and improve performance, features, and user experience.
• To ensure security, fraud prevention, and compliance with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following cases:

• With third-party service providers who perform functions on our behalf (e.g., hosting, analytics, payment processing).
• With government or legal authorities when required to comply with legal obligations or to protect rights and safety.
• With business partners or affiliates under strict data protection agreements, if necessary for service delivery.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies on our web platform to enhance your experience, analyze usage, and personalize content. You can control cookie settings through your browser preferences.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. International Data Transfers

If you are accessing Tubikima from outside your country of residence, your information may be transferred to and processed in a different jurisdiction where data protection laws may vary.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal data.
• Correction or deletion of your data.
• Restriction or objection to certain types of processing.
• Data portability.
• Withdraw consent (where processing is based on consent).

You can exercise these rights by contacting us at the email below.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect data from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available in the app or on our website. Continued use of the app after changes means you agree to the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@tubikima.com

Thank you for using Tubikima. We respect your privacy and are committed to protecting it.